I am a disabled senior who has been homebound for almost a year due to Covid. I can use my car for driving to the mailbox since I can't walk to it across the road, and to get to the drive-through bank, etc. My battery died a month ago. When charged, it could be driven that day but would be dead again the next morning. Bad battery or something else draining the battery? Called to ask if Honest-1 could provide curbside drop-off and pick- up so I did not need to come inside. Was assured that they did. Had to pay towing service elsewhere eighty dollars to come jump the car so I could drive it in for service. Arrived for appointment and was told I would "need to park the car out front, and go inside to the front desk" even after I said I was disabled and pointed out my handicapped parking tag. Man at front desk sat and watched me struggling to get out of car and up the long sidewalk and to open the heavy front door while holding a cane in each hand just to stand and walk. Once inside, nobody asked what I needed or offered to assist me. Finally, someone came out of the shop and got my keys. Explained that battery would not hold a charge and had to be jumped daily, only to be dead again by morning. Requested they find source of problem and fix it. Got car back later that day and was told battery had been fully charged and that would resolve the problem. 48 hours later, car was again dead in the garage. Got car jumped, drove it that day. but next day it was dead in garage again. Could not afford to pay tow truck another eighty dollars again to get car back to Honest-1. Found someone willing to take my battery out, drive it in to another dealer for me, pick up new battery I paid for by phone, and install it for me. Have not had a problem since. Car now starts quickly every day. Forget about paying Honest-1 for their "automotive knowledge" and "help". Especially if you are disabled or elderly.