Overall, it was generally a good expericence. The discount card is a good deal, and the waiting area is lovely, like a comfy living room! I especially appreciated the use of the free internet and computer. Doesn't hurt that a nice breakfast cafe is nearby. Although the oil change went fine, they reported my tires were at 11/32--"no problem"---but soon another shop told me they were at 4/32 (back) and 7/32 (front)--so new tires are needed for winter (which another place had told me, too.) I would appreciate a written sheet of all the shop checks and the results in the future (eg prior oil level, tire tread depth, headlight check, etc.).