Jonathan Farrand remains outstanding in every respect! His professionalism, high value expertise and seasoned experience were skillfully leveraged to clearly articulate my Cadillac Escalade's operational requirements. As usual, Jonathan’s service diagnosis was "spot on" while parts quality, timely delivery and overall value consistently exceeded and/or met all of my expectations. Their technician labor hours were promptly quoted up front; work promptly started and all professionally executed. Highly recommended and I look forward to working with him in the future!