updated hours:
Mon - Fri: 7:00 AM - 7:00 PM
Sat: 7:00 AM - 5:00 PM

Maple Grove Auto Repair

(763) 432-0513
Mon - Fri: 7:00 AM - 7:00 PM
Sat: 7:00 AM - 5:00 PM
Honest-1 Auto Care Maple Grove
6310 Vinewood Ln N
Maple Grove, MN 55311
1

I give this business a big 0, no stars. Yesterday, our minivan experienced a power failure while my spouse was driving it. Fortunately, there was no accident. This morning I contacted Honest Auto at around 7 a.m and spoke with Hunter. They confirmed that they would be available today to diagnose and fixt the problem. I then arranged for my van to be towed to the location. At around 8 a.m., Hunter confirmed that they received my vehicle. He said, our guys just pulled it into the shop. We'll get to it very soon and I'll contact you to let you know what the issue. I was happy and said sounds good. Then an hour later, Hunter telephoned me to say my car was stuck in a snow bank. I said, "what? I thought you pulled it into the shop" He said, "I thought our guys did too but it was another van". He explained that the towing guy left it on a snow bank and that his guys tried to pull it out. He said that they can't work on it until its removed from the snowbank. He then said he could get to the van on Monday and said, that there was no oil in the van and there was a total oil failure. Additionally, he said the belts were mangled. I expressed my dismay. He offered to see he knows a guy that can pull it out of the snowbank for $50. I said, no. I'll have USAA to send the same guy to pull it out. I contacted the towing guy as his number was on my caller id. He sounded very surprised about the snowbank allegation. He said he would call his boss and go over there to take photos to prove they were lying. I asked him to get my van and take it to another auto shop. He advised that I contact USAA to put the order thru them. He then went back to Honest -1 Auto and picked up my van, informing them that I will use a different service. Based on the company's dishonesty, we now have to wait till Monday to get our van fixed. Hunter misled me, to believe that he was going to fix it. I was stupid to believe a company with the word "Honest" in their name was actually honest. To my detriment, I fell for their advertising tactics. Never again!!!! Sharon Hallstoos of Dubuque, Iowa

5

John was very helpful. He told me what needs to be done. Keep up the good work. I am satisfied customer here.

1

Really rude (John) about the company having to cancel my oil change appointment and not offering any discount or compensation for a later appointment.

5

Very good

5

Fast service. Good communication. Will use again!

5

1

5

Although my situation sucked, honest-1 was there for me. Answered all my questions and concerns and made my visit easy. Never have I leave an auto shop with care and trust for my car. Most definitely coming back and recommending friends and families. Staffs were fun and friendly.

5

Super fast service and incredibly honest. The team went above and beyond to learn a service I needed was still covered under factory warranty and even called the service department at the closest dealership to help start the process. They also use a really helpful and convenient app that will explain exactly what services are needed and cost. It’s a rare level of transparency in the industry and very welcome.

5

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